Terms of Service

1. The service

Flockera provides a cloud-hosted, multi-tenant ERP for poultry production. Each customer (a "tenant") receives an isolated database and an assigned subdomain. The service is provided "as a service" and is updated continuously.

2. Your account

• You must provide accurate registration information and keep credentials confidential.
• You are responsible for activity under your account.
• Two-factor authentication is mandatory for administrative roles.
• You must notify us promptly of any suspected unauthorised access.

3. Acceptable use

You agree not to:

• use the service for any unlawful purpose;
• attempt to circumvent tenant isolation, security controls, or rate limits;
• reverse-engineer, decompile, or scrape the service in bulk;
• upload malware, illegal content, or content that infringes third-party rights;
• resell or sublicense the service without our written consent.

4. Subscription and payment

• Subscriptions are billed in advance per the plan you selected.
• Fees are non-refundable except as required by law or stated in your order form.
• Plans can be upgraded at any time; downgrades take effect at the next renewal.
• Late payment may result in suspension of the service after notice.

5. Customer data ownership

You own all data you enter into Flockera. We do not claim any rights over your operational data and will never sell it. We process it solely to deliver the service to you.

You may export your data at any time in standard formats (Excel, PDF, JSON). On cancellation we retain your data for 90 days, then delete it.

6. Service availability

We target 99.5% monthly uptime for paid plans. Higher SLAs are available on the Enterprise tier. Planned maintenance is announced at least 24 hours in advance and scheduled outside business hours where possible.

7. Confidentiality and security

We treat your data as confidential and apply commercially reasonable technical and organisational measures to protect it. See the Security page and Privacy Policy for details.

8. Intellectual property

Flockera, the brand, the software, and all associated materials are owned by us. We grant you a non-exclusive, non-transferable licence to use the service for the duration of your subscription, subject to these terms.

9. Warranties and disclaimers

We provide the service with reasonable care and skill. To the maximum extent permitted by law, we disclaim all other warranties, whether express or implied, including warranties of merchantability and fitness for a particular purpose. The service is provided "as is".

10. Limitation of liability

To the maximum extent permitted by law, our aggregate liability arising from or related to the service is capped at the fees paid by you in the 12 months preceding the event giving rise to the claim. We are not liable for indirect, incidental, consequential, or punitive damages, or for lost profits, lost data (beyond restoration from our backups), or lost business opportunities.

11. Termination

• You may cancel at any time from your billing settings; cancellation takes effect at the end of the current billing period.
• We may terminate immediately for material breach (including non-payment, abuse, or violation of acceptable-use rules).
• On termination you may export your data within 90 days, after which it is deleted from production systems and backup rotations.

12. Governing law

These terms are governed by the laws of the Kingdom of Saudi Arabia, unless your order form specifies otherwise. Disputes are resolved in the competent courts of Riyadh, without prejudice to mandatory consumer-protection rules in your jurisdiction.

13. Changes

We may update these terms. Material changes will be communicated at least 30 days before they take effect. Continued use of the service after the effective date constitutes acceptance.

14. Contact

Legal notices and questions: [email protected].